Terms of service

Terms and conditions
The trading company Simply Nature, sro with its registered office at V zahrádkách 1952/50, Prague 3 - Žižkov, 130 00 Prague, Czech Republic, Company ID: 10819321, Tax ID: CZ10819231,
registered in the Commercial Register at the Municipal Court in Prague, Section C, File 348990,
company contact details: info@beggs.cz, (Mon – Fri from 9:00 a.m. to 4:00 p.m.)
for the sale of goods through an online store located at the internet address https://www.beggs.cz/.

INTRODUCTORY PROVISIONS
1.1
These general terms and conditions (hereinafter referred to as the "Terms and Conditions") of the company Simply nature sro, with its registered office at V zahrádkách 1952/50, Prague 3 - Žižkov, 130 00, Czech Republic, IČO: 10819321, DIČ: CZ10819231, entered in the Commercial Register at the Municipal Court in Prague, Section C, Insert 348990, (hereinafter referred to as the "Seller") are regulated in accordance with the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended by later legal regulations (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside his business activity as a consumer (hereinafter referred to as the “buyer”) through the seller’s online store. The online store is operated by the seller on a website located at the internet address https://www.beggs.cz/ (hereinafter referred to as the "online store"), through the interface of this website (hereinafter referred to as the "web interface of the store").
1.2
The Terms and Conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person who, when ordering goods, acts as part of their business activity or as part of their independent profession.
1.3
The provisions of the Terms and Conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the Terms and Conditions.

1.4
The purchase contract, including the terms and conditions, is drawn up in the Czech language and can only be concluded in the Czech language.
1.5
The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
1.6
By sending the order, the buyer expresses his agreement with the terms and conditions and confirms that he is properly acquainted with them.
GENERAL PROVISIONS AND INSTRUCTIONS
2.1.
Purchasing goods is only possible via the store's web interface.
2.2.
When purchasing goods, it is the buyer's obligation to provide the seller with all information correctly and truthfully. The seller will consider the information provided by the buyer in the order to be correct and truthful.
2.3.
On the store's web interface, the seller may provide access to reviews of certain goods made by other consumers. If access to product reviews is provided, the seller will appropriately indicate in the published reviews whether or not they verify these reviews, including how the review is verified. In cases where the seller has provided a product to a consumer for testing in order to obtain their review, the seller will mark these reviews as sponsored.
CUSTOMER ACCOUNT
3.1.
Based on the buyer's registration in the online store, the buyer can access his customer account (hereinafter referred to as the "customer account"). The buyer can order goods from his customer account. If the store's web interface allows it, the buyer can also order goods without registration directly from the store's web interface.

3.2.
When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the customer account if there are any changes. The data provided by the buyer in the customer account and when ordering goods is considered correct by the seller.
3.3.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.
3.4.
The Buyer is not entitled to allow third parties to use the customer account.
3.5.
The Seller may cancel the user account, especially if the Buyer no longer uses his customer account, or if the Buyer violates his obligations under the purchase contract and terms and conditions.
3.6.
The Buyer acknowledges that the customer account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
INFORMATION ABOUT GOODS AND PRICES
4.1
Information about the goods, including the prices of individual goods and their main features, is provided for each individual good in the online store catalog. The prices of the goods are listed including value added tax, all related fees and costs for returning the goods, if the goods cannot be returned by regular mail due to their nature. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually negotiated conditions.
4.2
All presentation of goods placed in the online store catalog is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
4.3
Information on the costs associated with packaging and delivery of goods is published in the online store. Information on the costs associated with packaging and delivery of goods provided in the online store applies only to cases where the goods are delivered within the territory of the Czech Republic.
4.4
Discounts / promotions / benefits (hereinafter referred to as "discount") are valid in accordance with their terms and conditions exclusively from and until the specified date of the discount or until the goods are sold out. Unless expressly stated otherwise or unless the seller and the buyer agree otherwise, individual discounts cannot be combined with each other.
4.5
Discounts and loyalty points do not apply to infant formula and foods for special medical purposes, in accordance with legal regulations.
CONCLUSION OF THE PURCHASE CONTRACT
5.1
The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are paid by the Buyer himself. These costs do not differ from the basic rate.
5.2
The buyer places an order for goods in the following ways:
5.2.1 through his customer account, if he has previously registered in the online store,
5.2.2 by filling out the order form without registration.
5.3
The following information must be included in the order:

5.3.1 information about the purchased goods (in the online store, you mark the goods you are interested in purchasing by clicking the "Add to Cart" button);
5.3.2 information about the price of the goods, the shipping price, the method of payment of the total price and the requested method of delivery of the goods; this information will be entered when creating an order within the user environment of the online store, while information about the price, shipping price and total price will be provided automatically based on the goods selected by the buyer, the method of delivery and payment;
5.3.3 identification and contact details of the buyer used to enable the seller to deliver the goods, in particular name, surname, delivery address, telephone number and e-mail address.
5.4
During the creation of the order, the buyer can change and check the data until its completion. After checking by pressing the "Order with payment obligation" button, the buyer completes the order. By pressing the button, the buyer confirms that he has read the terms and conditions of business and personal data protection, which are regulated by the seller in a special document - Terms (policies) of personal data protection. After pressing the button "Order with payment obligation", all filled-in information will be sent to the seller.
5.5
Immediately after receiving the order, the seller will send the buyer a notification of receipt of the order to the e-mail address that the buyer entered when ordering the goods. This notification is automatic and is not considered to be the conclusion of a contract. The current terms and conditions of the seller are attached to the notification. The purchase contract is concluded only after the seller has accepted the order. Confirmation of acceptance of the order by the seller is delivered to the buyer's e-mail address. The purchase contract is concluded by the seller's confirmation of the order to the buyer's e-mail address.
5.6
If the seller cannot meet any of the requirements specified in the order, he will send the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his e-mail address specified in the terms and conditions.

5.7
All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives confirmation of acceptance of the order from the Seller. The Buyer may cancel the order only by phone or e-mail, the contact details of which are set out in Article 12.9 of the Terms and Conditions.
5.8
In the event that there is an obvious technical error on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer has been sent an automatic confirmation of receipt of the order in accordance with the terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's email address specified in Article 12.9 of the terms and conditions.
5.9
In some cases, the seller allows you to use a discount on the purchase of goods. To provide a discount, the buyer must fill in the details of this discount in a predetermined field in the order. If the buyer does so and the conditions for providing a discount are met, the goods will be provided to the buyer with a discount.
PAYMENT TERMS AND DELIVERY OF GOODS
6.1
The buyer can pay the price of the goods (hereinafter referred to as the "purchase price") and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

6.1.1 cashless payment in advance by transfer to the seller's account, which will be communicated to the buyer in the notification of receipt of the order;
6.1.2 cashless payment by credit card;
6.1.3 cashless payment by online bank transfer at selected banks, which the seller offers to the buyer when creating an order;
6.1.4 cashless payment via the Apple Pay electronic wallet;
6.1.5 cashless payment via the Google Pay electronic wallet;

 

6.2
Detailed information about payment methods is available within the online store in the "Payment Methods" section and forms an integral part of the terms and conditions.
6.3
The Seller reserves the right to offer the Buyer only selected payment methods at its own discretion.

6.4
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs associated with delivery of the goods.
6.5
In the case of payment via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider and in the case of payment via online bank transfer, follows the instructions of the bank with which the buyer has an account (this payment method is only possible with selected banks listed in the seller's online store in the "Payment Methods" section).
6.6
In the case of cashless payment, the buyer is obliged to pay the purchase price together with the variable payment symbol.
6.7
In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.
6.8
In the event that the buyer is in default with the payment of the purchase price, the seller will send an e-mail tomail the buyer (communicated when ordering goods) a reminder in which the seller invites the buyer to pay the purchase price. In the event that the buyer does not pay the purchase price even after the second reminder (i.e. within the period specified in the second reminder for payment of the purchase price), the seller cancels the order. The seller informs the buyer about the cancellation of the order by e-mail.

6.9
The Buyer acknowledges that the Seller is not obliged to proceed according to Article 6.8 in the event that the Buyer is in default with the payment of the purchase price for the goods, or in the case of an order, within the framework of which the Buyer also ordered goods with a short expiration date (i.e. less than 3 months remain until the expiration date of minimum durability or the expiration date at the time of ordering the goods). In such cases, the Seller is entitled to cancel the order immediately after the Buyer is in default with the payment of the purchase price.
6.10
The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the goods are shipped is not an advance payment.
6.11
The contracting parties exclude the application of the provisions of Section 2119, paragraph 1 of the Civil Code.
6.12
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, no later than within 48 hours.
6.13
The Seller shall issue a tax document – invoice to the Buyer regarding payments made under the purchase contract. The Seller is a payer of value added tax. The tax document – invoice shall be issued by the Seller to the Buyer after payment of the purchase price and shall be sent in electronic form to the Buyer’s e-mail address.
6.14
Delivery of goods is only possible within the Czech Republic.
6.15
The choice of delivery method is made when ordering goods. All offered shipping methods, their current conditions and prices can be found in the online store in the "Shipping methods for orders" section and form an integral part of the terms and conditions.


6.16
Available delivery methods may depend on the payment method and delivery location selected by the buyer, as well as the weight of the ordered goods.
6.17
The total delivery time of goods to the buyer consists of the time for preparing the order for transport by the seller and the delivery of the goods by the carrier.
6.18
The delivery time of the goods always depends on their availability and on the chosen method of delivery and payment (delivery of the goods to the buyer is possible only after full payment, unless otherwise agreed). The delivery of the goods will be carried out as soon as possible, usually 2-5 working days, in exceptional cases the delivery time may be longer, depending on the availability of the goods and the operating capabilities of the seller. In the event of force majeure, the seller is not responsible for delayed delivery of goods.
6.19
The price for transporting the goods, depending on the method of sending and receiving the goods, is stated in the buyer's order and in the seller's order confirmation. In the event that the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.20
If the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
6.21
When accepting the goods from the carrier, the buyer is strongly advised to check the integrity of the packaging of the goods and in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier. This does not affect the buyer's rights from liability for defects in the goods and other rights of the buyer arising from generally binding legal regulations.

6.22
In the event that the buyer breaches his obligation to take over the goods, except for the cases specified in Article 6.21, this does not result in a breach of the seller's obligation to deliver the goods to the buyer. At the same time, the fact that the buyer does not take over the goods does not constitute a withdrawal from the contract between the seller and the buyer. However, in such a case, the seller has the right to withdraw from the purchase contract due to a material breach of contract by the buyer. If the seller decides to exercise this right, the withdrawal is effective on the day the seller delivers this withdrawal to the buyer. Withdrawal from the purchase contract does not affect the right to payment of the price for transport or the right to compensation for damage, if any.
6.23
The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods but failed to do so in violation of the purchase contract.
6.24
Additional rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions, if issued by the seller.
WITHDRAWAL FROM THE CONTRACT
7.1
The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of:
7.1.1 goods manufactured according to the buyer's requirements or adapted to his personal needs;
7.1.2 goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that, due to their nature, have been irretrievably mixed with other goods after delivery;
7.1.3 goods in sealed packaging which, for health protection or hygiene reasons, is not suitable for return after the buyer has broken it;
7.1.4 a sound or video recording or a computer program in a sealed package, if the buyer has broken it;
7.1.5 on the supply of digital content that is not supplied on a tangible medium, after the performance has begun; in the case of performance for consideration, if it has begun with the prior express consent of the buyer before the expiry of the withdrawal period, the buyer has been informed that the right to withdraw from the contract is hereby extinguished, and the seller has provided the buyer with confirmation pursuant to Section 1824a, paragraphs 1 and 2 or Section 1828, paragraphs 3 and 4.
7.2
Unless this is the case specified in Article 7.1 of the Terms and Conditions or another case where withdrawal from the purchase contract is not possible, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraphs 1 and 2 of the Civil Code, within fourteen (14) days from the date on which the buyer or a third party designated by him other than the carrier transports the goods, or:
7.2.1 the last piece of goods, if the buyer orders multiple pieces of goods within one order that are delivered separately;
7.2.2 the last item or part of a delivery of goods consisting of several items or parts, or
7.2.3 the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period.
7.3
Withdrawal from the purchase contract must be sent to the seller within the period specified in Article 7.2 of the terms and conditions. To withdraw from the purchase contract, the buyer can use sample form to withdraw from the contract provided by the seller, but it is not an obligation. The buyer shall send the withdrawal from the purchase contract to the e-mail address or to the registered office address or the address of the place for returning the goods specified in the terms and conditions
7.4
In the event of withdrawal from the purchase contract, the purchase contract is cancelled from the beginning. The buyer shall send or hand over the goods to the seller without undue delay, no later than fourteen (14) days from the withdrawal from the contract. The place for returning the goods is: Simply nature sro, Vrážská 239/24, 153 00 Prague – Radotín. The deadline according to the previous sentence is observed if the buyer sends the goods before its expiry. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in cases where the goods cannot be returned by regular mail due to their nature. The seller points out that it does not accept packages (returns of goods) on delivery.


7.5
In the event of withdrawal from the purchase contract pursuant to Article 7.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Seller receives the goods or before the Buyer proves to him that he has sent the goods back, whichever occurs first.

7.6
The buyer is liable to the seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that which is necessary given their nature and properties.
7.7
The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
7.8
In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.
7.9
If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.
7.10
The Seller is entitled to withdraw from the purchase contract due to: (i) stock out, (ii) unavailability of the goods, or (iii) when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall immediately inform the Buyer of the withdrawal from the contract (so-called order cancellation) via the e-mail address specified by the Buyer in the order and shall return to the Buyer, within 14 days of the notification of withdrawal from the purchase contract, all funds, including delivery costs, received from the Buyer under the contract, in the same manner or in a manner specified by the Buyer.
7.11
An integral part of the terms and conditions is Instructions on the right to withdraw and Sample withdrawal form.

RIGHTS FROM DEFECTIVE PERFORMANCE
8.1
The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended by later legal regulations.
8.2
If the subject of the purchase is a tangible movable item that is connected to digital content or a digital content service in such a way that it could not perform its functions without them (hereinafter referred to as a "thing with digital properties"), the provisions on the seller's liability for defects shall also apply to the provision of digital content or a digital content service, even if it is provided by a third party. This shall not apply if it is obvious from the content of the purchase contract and the nature of the item that they are provided separately.
8.3
The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:
8.3.1 the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising;
8.3.2 the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used;
8.3.3 the goods correspond in quality or design to the agreed sample or design, if the quality or design was determined according to the agreed sample or design;
8.3.4 the goods are of the appropriate quantity, measure or weight;
8.3.5 the goods are delivered with accessories, including packaging, assembly instructions and other instructions for use that the buyer can reasonably expect;
8.3.6 the goods comply with the requirements of legal regulations;
8.3.7 is not encumbered by the rights of third parties.
8.4
The seller is also liable to the buyer for a defect caused by incorrect assembly or installation, which was carried out by the seller or under his responsibility according to the purchase contract. This also applies if the assembly or installation was carried out by the buyer and the defect occurred due to a deficiency in the instructions provided by the seller or the provider of digital content or digital content service, if it is a thing with digital properties.
8.5
If a defect becomes apparent within one year of receipt, the item is deemed to have been defective upon receipt, unless the nature of the item or defect precludes this. This period does not run for the period during which the buyer cannot use the item, if he has rightfully pointed out the defect.
8.6
If the subject of the purchase is a thing with digital properties, the seller will ensure that the buyer is provided with agreed updates of the digital content or digital content services. In addition to the agreed updates, the seller will ensure that the buyer is provided with updates that are necessary for the item to retain its properties after acceptance pursuant to Article 8.3 of the Terms and Conditions, and that he will be notified of their availability:
8.6.1 for a period of two years, if, according to the purchase contract, the digital content or digital content service is to be provided continuously for a certain period, and if provision is agreed for a period longer than two years, for the entire period;
8.6.2 for the period for which the buyer can reasonably expect it, if the digital content or digital content service is to be provided on a one-off basis under the purchase contract; this shall be assessed according to the type and purpose of the item, the nature of the digital content or digital content service and taking into account the circumstances at the time of conclusion of the purchase contract and the nature of the obligation.
8.7
Provisions of Article 8.6 of the Terms and Conditions does not apply if the seller specifically notified the buyer before concluding the purchase contract that updates will not be provided and the buyer expressly agreed to this when concluding the purchase contract.


8.8
If the buyer has not performed the update within a reasonable time, he has no rights from a defect that arose only as a result of the failure to perform the update. This does not apply if the buyer was not notified of the update or of the consequences of its failure to perform it or did not perform the update or performed it incorrectly due to a deficiency in the instructions. If, according to the purchase contract, the digital content or digital content service is to be provided continuously for a certain period of time and if the defect manifests itself or occurs within the period according to Article 8.6.1 and Article 8.6.2 of the Terms and Conditions, the digital content or digital content service is deemed to be provided defectively.

8.9
The buyer may report a defect that appears on the item within two years of receipt. If the subject of the purchase is a thing with digital properties and if, according to the purchase contract, the digital content or digital content service is to be provided continuously for a certain period of time, the buyer may complain about a defect that occurs or becomes apparent within two years of receipt. If the performance is to be performed for a period exceeding two years, the buyer has the right to complain about a defect that occurs or becomes apparent during this period. If the buyer has rightfully complained about a defect to the seller, the period for complaining about a defect in the thing does not run for the period during which the buyer cannot use the thing.

8.10
If the item has a defect, the buyer may demand its removal. At his/her option, he/she may demand the delivery of a new item without a defect or the repair of the item, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value that the item would have without the defect, and whether the defect can be removed by the other method without significant difficulties for the buyer. The seller may refuse to remove the defect if it is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the item would have without the defect.

8.11
The seller shall remove the defect within a reasonable time after it is discovered in a way that does not cause significant inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer purchased the item. To remove the defect, the seller shall take over the item at its own expense. If this requires dismantling the item, the assembly of which was carried out in accordance with the nature and purpose of the item before the defect became apparent, the seller shall dismantle the defective item and assemble a repaired or new item or cover the costs associated with this.

8.12
The buyer may request a reasonable discount or withdraw from the purchase contract if:
8.12.1 the seller refused to remove the defect or did not remove it in accordance with Article 8.11 of the Terms and Conditions;
8.12.2 the defect appears repeatedly;
8.12.3 the defect is a material breach of the purchase contract, or
8.12.4 it is apparent from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.
8.13
If the defect of the item is insignificant, the buyer cannot withdraw from the purchase contract (within the meaning of Article 8.12 of the Terms and Conditions); it is considered that the defect of the item is not insignificant. If the buyer withdraws from the purchase contract, the seller will refund the purchase price to the buyer without undue delay after receiving the item or after the buyer proves to him that he has sent the item.
8.14
The defect can be reported to the seller from whom the item was purchased. However, if another person is designated to carry out the repair, who is at the seller's location or at a location closer to the buyer, the buyer shall report the defect to the person designated to carry out the repair.
8.15
S except in cases where another person is designated to carry out the repair, the seller is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible with regard to the range of products sold or services provided, or possibly also in its registered office. The seller is obliged to issue the buyer with a written confirmation when making a complaint, stating the date on which the buyer made the complaint, its content, the method of handling the complaint requested by the buyer and the buyer's contact details for the purpose of providing information on the handling of the complaint. This obligation also applies to other persons designated to carry out the repair.
8.16
The complaint, including the removal of the defect, must be resolved and the buyer must be informed of this no later than thirty (30) days from the date of the complaint, unless the seller and the buyer agree on a longer period. If the subject of the obligation is the provision of digital content, including digital content supplied on a tangible medium, or a digital content service, the complaint must be resolved within a reasonable time, taking into account the nature of the digital content or digital content service and the purpose for which the buyer requested it.
8.17
After the deadline pursuant to Article 8.16 of the Terms and Conditions has expired in vain, the buyer may withdraw from the purchase contract or request a reasonable discount.
8.18
The seller is obliged to issue the buyer with a confirmation of the date and method of handling the complaint, including confirmation of the repair, and its duration, or a written justification for rejecting the complaint. This obligation also applies to other persons designated to carry out the repair.
8.19
Anyone who has a right arising from defective performance is also entitled to compensation for costs reasonably incurred in exercising this right. However, if the buyer does not exercise the right to compensation within one month after the expiry of the period within which the defect must be pointed out, the court will not grant the right if the seller objects that the right to compensation was not exercised in time.
8.20
Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
8.21
The seller or another person may provide the buyer with a quality guarantee in addition to his legal rights from defective performance.
8.22
If the period for which the item can be used is stated on the item being sold, on its packaging, in the attached instructions or in the advertisement, the seller or another person is liable to the buyer for ensuring that the item retains its functions during this period during normal use.
8.23
The buyer does not have the right to defective performance if the buyer knew before taking over the goods that they had a defect, or if the buyer caused the defect himself.
8.24
The Buyer is also not entitled to exercise rights arising from defective performance:
8.24.1 for goods sold at a lower price due to a defect for which the lower price was agreed,
8.24.2 for wear and tear of the goods caused by their normal use,
8.24.3 for used goods, for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or
8.24.4 if it results from the nature of the goods.
8.25
The rights of liability for defects in goods are exercised by the seller. The buyer can file a complaint by e-mail to the following address: info@beggs.cz or by mail to the address: Simply nature sro, Vrážská 239/24, 153 00 Prague – Radotín.
8.26
The seller points out that cash on delivery (sending the claimed goods on delivery) is not accepted by the seller.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
9.1
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820, paragraph 1, letter n) of the Civil Code.
9.2
The seller handles consumer complaints via e-mail. Complaints can be sent to the seller's email address. The seller will send information about the handling of the buyer's complaint to the buyer's email address. The seller has not set any other rules for handling complaints.
9.3
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at the following website address: http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
9.4
European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
9.5
The buyer may file a complaint with a supervisory or state supervisory authority. The seller is authorized to sell goods on the basis of a trade license. Trade license control is carried out within its scope by the relevant trade license office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection, to a limited extent, carries out, among other things, supervision over compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
9.6
The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

DELIVERY
10.1
It can be delivered to the buyer at the buyer's electronic address.

SENDING COMMERCIAL COMMUNICATIONS AND SAVING COOKIES
11.1
The Buyer agrees within the meaning of the provisions of Section 7, paragraph 2 of Act No. 480/2004 Coll., on certain information society services and on the amendment of certain acts (Act on Certain Information Society Services), as amended, with the sending of commercial communications by the seller to the buyer's electronic address or telephone number. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of the GDPR related to the processing of the buyer's personal data for the purposes of sending commercial communications through a special document - Terms (Principles) of Personal Data Protection.

11.2
The seller fulfills its legal obligations related to the possible storage of cookies on the buyer's device through a special document - Terms (Principles) of Personal Data Protection.

FINAL PROVISIONS
12.1
All agreements between the seller and the buyer are subject to the laws of the Czech Republic.
12.2
If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. The choice of law pursuant to the previous sentence does not deprive the buyer, who is a consumer, of the protection afforded to him by the provisions of the legal order from which no contractual derogation is possible and which would otherwise apply in the absence of the choice of law pursuant to the provisions of Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
12.3
All rights to the Seller's website, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or part thereof without the Seller's consent.
12.4
The Seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. The Buyer may not use procedures when using the online store that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.

12.5
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible. However, the buyer will always receive the terms and conditions and the order confirmation with its summary by e-mail and will therefore always have access to the purchase contract even without the seller's cooperation. The seller recommends always saving the order confirmation and terms and conditions.
12.6
If any provision of the Terms and Conditions is or becomes invalid, apparent or ineffective, this shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. In the event that any provision of the Terms and Conditions proves to be invalid, apparent or ineffective, a provision whose meaning comes as close as possible to the invalid, apparent or ineffective provision shall take effect.
12.7
Its information obligation towards the buyer pursuant to Art. 13 Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR Regulation") related to the processing of the buyer's personal data for the purposes of performing the purchase contract, for the purposes of negotiating the purchase contract and for the purposes of fulfilling the seller's public law obligations is complied with by the seller through a special document - Terms (Principles) of Personal Data Protection
12.8
These terms and conditions shall enter into force on 1 August 2023. The rights and obligations arising during the period of validity of the previous version of the terms and conditions shall remain unaffected.
12.9
Seller's contact details: registered office address V Zahradách 1952/50, 130 00 Prague, Czech Republic, e-mail address: info@beggs.czThe Seller does not provide any other means of online communication.

In Prague on June 1, 2025